Ordering |
How to order:
We are a small company and place great emphasis on personal service and direct contact with our customers around the world. Therefore we have no customer numbers or any automated webshop with shopping cart and automatic ordering routine. Personal counseling is the motto! We favor quick and direct ways of communication: e-mail or telephone.
Just send us your order informally via e-mail to info@autographmodel.com . Important Note: If you wish to pay by credit card, please provide your own safety: Do not transmit any credit card details in unencrypted e-mail!
Or print this page, please fill out the form and fax us your order at +49 9281 960221.
Be sure to include your e-mail address for order confirmation or any queries.
You can also call us and do your order by phone: +49 9281 87517
We will send you our confirmation by e-mail within 48 hours after we have received your order.
How to pay:
Within the euro zone, we prefer payment by bank transfer with BIC and IBAN codes. You will receive our account details with the confirmation of order.
Faster and safer than paying with credit card is for you to pay with PAYPAL - you do not have to transmit credit card information. Click on the PAYPAL logo below to get more information or to register with PAYPAL if you do not have a Paypal account! The payment address for PAYPAL payments to autograph reads:
ulikrug@autographmodel.com
If desired, we also accept your credit card from American Express, VISA or MasterCard. In this case, you should send us a fax with your credit card information or call us. Please note that we need to get alongside the usual credit card and the card verification number (on the back of the card). Do not send credit card information via e-mail! This poses a security risk because we do not have encrypted data transfer.
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Firm order |
Autograph - Gisela
Popp-Krug |
Phone: + 49 9281 87517 |
E-Mail: info@autographmodel.com |
Under recognition of your terms of delivery, I order the following items:
Amount: |
Item (as described on our website): |
Scale: |
Price: |
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Premium
shipment at additional cost: (is only a few days faster to the most countries): |
Transport Insurance at
additional cost (please ask for price): |
Name of customer: |
E-Mail address: |
Address: |
Post-code : |
Country: |
Telephone: |
Visa/Mastercard/American Express: |
expires: |
Credit card number: |
Service number |
Signature: |
Todays date: |
How we ship:
The dispatch of the goods takes place within two working days after receipt of payment. Please understand that a delivery without prior payment is not possible. We know that by making a pre-payment you prove enormous confidence. But none of our customers until now had any reason to doubt this practice: All orders are processed very carefully and shipped shortly after payment.
Due to bad experiences, we send no more cash on delivery.
VAT / Shipping: To receive a clear, uniform pricing for our international clients, the prices listed include besides German VAT (currently 19%) also packing and shipping costs.
We send our goods by default as an Economy Package of Deutsche Post/DHL (combined transport by air / land). In addition, desired services (eg premium shipping, shipping insurance) are billed separately. Enter these additional services when placing the order.
Shipping Risk: The risk of shipping of our goods is taken by the customer. If desired, this risk can be excluded by a transport insurance, if the German post office offers this service for the appropriate target country. The costs are billed seperately to the customer. Please inquire about prices when ordering.
For the past 18 years, we sell our kits successful in the world. Among other things, we delivered our goods to satisfied customers in the following countries: Australia, Belgium, Brazil, Canada, China, Denmark, Ecuador, England, Finland, France, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Luxembourg, Malta, New Zealand, Netherlands, Norway, Austria, Portugal, Russia, Switzerland, Sweden, Slovenia, Spain, South Africa, Thailand, Turkey, USA, United Arab Emirates, ...
terms and conditions (translated from german language) |
Scope: All supplies and offers are made solely on the
basis of our terms and conditions. They also apply to future business and be recognized with
an order.
Exchange / Warranty: All sales returns to us must be properly packaged as a package or sent by registered
mail to the address above. In all the articles is a 4-week opposition or exchange rights.
Returns / Revocation: You can cancel your contract within one month
without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline
- by returning the goods. The time limit begins after receipt of this notification in writing,
but not before receipt of the goods by the consignee (in case of recurring deliveries of similar
goods) before receiving the first partial delivery and also does not fulfill our obligations
as per § 312c Section 2 BGB in association with § 1 Sections 1, 2 a.m. to 4 p.m.
BGB InfoV and our obligations in accordance with § 312e Section 1 Clause 1 BGB in association
with § 3 BGB-InfoV. The revocation period is sufficient to send the revocation or thing.
The revocation must be sent to:
Autograph, Inh Gisela
Popp-Krug, Richard-Wagner-Str. 10, 95030 Hof, Germany, Tel 09281 87517
Returns: In the event of an effective cancellation the mutually received benefits and possibly
towed uses (eg interest). Can you give us the performance received whole or in part, or only
in deteriorated condition, you have to pay us compensation for the value. With the surrender
of things this does not apply if the deterioration of the case solely on their examination
- as it would have in a shop have been possible for - is. Explicitly mentioned here are model
kits: Each started kits are generally excluded from the withdrawal! Paketversandfähige
things are back at our risk. You have to bear the cost of the return if the delivered goods
ordered and if the price returned the case of an amount not exceeding 40 euros or if you are
at a higher price the thing at the time of the revocation yet the return or a contractually
have produced agreed partial payment. Otherwise, the return is free for you. Obligations to
reimburse payments must be made within 30 days. The time limit begins for you with the dispatch
of your revocation or thing for us with their reception. Ende der Widerrufsbelehrung
Delivery: All delivery dates are approximate and not binding
understand. Certain items should not be available, so any claims arising therefrom by the buyer.
Dates given by the buyer can not be respected and have no validity.
Prices: Prices shown are non-binding and include VAT.
, currently 19%. Especially in pre-announced products, the seller is authorized or required
prior price information correctly. A pick-by agreement is possible.
Ownership: The goods remain our property until full payment!
Until the satisfaction of any claims which the Seller now or hereafter conferred to the purchaser
for any legal reason, the delivered goods remain property of the seller) (conditional goods.
The buyer may not have retained goods. With state of the buyer's breach of contract, especially
payment, the seller is entitled to demand the immediate return of the reserved property. The
withdrawal does not imply withdrawal from the agreement.
Jurisdiction, Severability: The basis of these terms and conditions of the
applicable law of the Federal Republic of Germany. The applicability of international law is
excluded. The invalidity of one or more provisions of these terms and conditions shall not
affect the validity of the remaining provisions.